Submission Requirements
To initiate a refund request, please provide:
Client Identification
Complete client identification information
Invoice Details
Original invoice/reference number
Delivery Evidence
Proof that data was not delivered
Supporting Evidence
Documentation supporting your claim
Processing Timeline
Service Level Commitment: All refund requests receive initial response within 48 business hours. Complete resolution typically occurs within 7-10 business days for standard cases. Complex cases may require up to 14 business days for full investigation.
1
Submission
Client submits refund request with required documentation
2
Review
Our team evaluates request within 48 business hours
3
Resolution
Case resolved within 7-14 business days
