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Refund Policy | Australian Telemarketing Leads

Australian Telemarketing Leads

Refund Policy

Last Updated: January 2025

At Australian Telemarketing Leads, we are committed to delivering premium-quality services with complete client satisfaction. This comprehensive refund policy outlines your rights and our obligations regarding service refunds.

Policy Notice: This document constitutes a binding agreement between Australian Telemarketing Leads and our valued clients. By engaging our services, you acknowledge and agree to these terms.

Important Refund Policy Notice

We maintain a strict no-refund policy on all data lists, marketing lists, and leads that have been delivered to clients.

As digital products that cannot be returned, all sales of delivered data are final. Refunds are only considered in cases where data lists or leads have not been delivered as specified in your service agreement.

Refund Principles

Service Guarantee

We stand behind our services with a satisfaction guarantee for undelivered services. Should our telemarketing leads fail to be delivered as agreed, you may qualify for a refund or service credit.

Non-Refundable Services

The following services are exempt from standard refund eligibility:

All data lists, marketing lists, and leads that have been delivered
Custom lead generation projects where execution has commenced
Services explicitly designated as “non-refundable” during purchase
Consultation hours already utilized
Market research data already delivered

Refund Eligibility Criteria

Qualifying Circumstances

Refunds are only considered in the following situations:

Data lists or leads that have not been delivered as specified
Duplicate or erroneous charges for undelivered services
Technical failures preventing service delivery
Failure to meet guaranteed delivery timelines

Non-Qualifying Circumstances

Refunds will not be provided in these situations:

Any request for delivered data lists or leads
Change of business strategy post-delivery
Inadequate utilization of provided resources
Market fluctuations affecting conversion metrics
Requests submitted after guarantee period expiration
Disputes over subjective quality assessments

Refund Process

Submission Requirements

To initiate a refund request, please provide:

Client Identification

Complete client identification information

Invoice Details

Original invoice/reference number

Delivery Evidence

Proof that data was not delivered

Supporting Evidence

Documentation supporting your claim

Processing Timeline

Service Level Commitment: All refund requests receive initial response within 48 business hours. Complete resolution typically occurs within 7-10 business days for standard cases. Complex cases may require up to 14 business days for full investigation.

Submission

Client submits refund request with required documentation

Review

Our team evaluates request within 48 business hours

Resolution

Case resolved within 7-14 business days

Alternative Resolution Options

Service Credits

We may propose service credits as an alternative resolution, offering:

Premium Value

125% value for future services
For premium clients only

Flexible Redemption

12-month redemption period
No blackout dates

Transferability

Transferable to affiliate accounts
Share with business partners

Combined Offers

Combinable with promotional offers
Stackable benefits

Refund Support Center

Our dedicated resolution team is available to assist with refund inquiries and policy clarification:

Email Support

support@australiantelemarketingleads.com

Response within 24 business hours

Contact via Email

Phone Support

+61 2 7908 3591

Mon-Fri, 8:30am-5:30pm AEST

Call Now

Client Portal

Submit and track refund requests through our secure client portal for fastest resolution

Access Portal

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