How can AI-driven customer service transform the way utility companies predict and respond to outages, ultimately enhancing customer satisfaction and operational efficiency?
In today’s fast-paced digital landscape, utility companies face unique challenges in delivering exceptional customer service while maintaining operational efficiency. Outages, billing inquiries, and service disruptions often lead to customer dissatisfaction and strain on resources. The… How can AI-driven customer service transform the way utility companies predict and respond to outages, ultimately enhancing customer satisfaction and operational efficiency?