Refund Policy
At Australian Telemarketing Leads, we are committed to delivering premium-quality services with complete client satisfaction. This comprehensive refund policy outlines your rights and our obligations regarding service refunds.
Policy Notice: This document constitutes a binding agreement between Australian Telemarketing Leads and our valued clients. By engaging our services, you acknowledge and agree to these terms.
Important Refund Policy Notice
We maintain a strict no-refund policy on all data lists, marketing lists, and leads that have been delivered to clients.
As digital products that cannot be returned, all sales of delivered data are final. Refunds are only considered in cases where data lists or leads have not been delivered as specified in your service agreement.
Refund Principles
Service Guarantee
We stand behind our services with a satisfaction guarantee for undelivered services. Should our telemarketing leads fail to be delivered as agreed, you may qualify for a refund or service credit.
Non-Refundable Services
The following services are exempt from standard refund eligibility:
- All data lists, marketing lists, and leads that have been delivered
- Custom lead generation projects where execution has commenced
- Services explicitly designated as “non-refundable” during purchase
- Consultation hours already utilized
- Market research data already delivered
Refund Eligibility Criteria
Qualifying Circumstances
Refunds are only considered in the following situations:
- Data lists or leads that have not been delivered as specified
- Duplicate or erroneous charges for undelivered services
- Technical failures preventing service delivery
- Failure to meet guaranteed delivery timelines
Non-Qualifying Circumstances
Refunds will not be provided in these situations:
- Any request for delivered data lists or leads
- Change of business strategy post-delivery
- Inadequate utilization of provided resources
- Market fluctuations affecting conversion metrics
- Requests submitted after guarantee period expiration
- Disputes over subjective quality assessments
Refund Process
Submission Requirements
To initiate a refund request, please provide:
Client Identification
Complete client identification information
Invoice Details
Original invoice/reference number
Delivery Evidence
Proof that data was not delivered
Supporting Evidence
Documentation supporting your claim
Processing Timeline
Service Level Commitment: All refund requests receive initial response within 48 business hours. Complete resolution typically occurs within 7-10 business days for standard cases. Complex cases may require up to 14 business days for full investigation.
Submission
Client submits refund request with required documentation
Review
Our team evaluates request within 48 business hours
Resolution
Case resolved within 7-14 business days
Alternative Resolution Options
Service Credits
We may propose service credits as an alternative resolution, offering:
Premium Value
- 125% value for future services
- For premium clients only
Flexible Redemption
- 12-month redemption period
- No blackout dates
Transferability
- Transferable to affiliate accounts
- Share with business partners
Combined Offers
- Combinable with promotional offers
- Stackable benefits
Refund Support Center
Our dedicated resolution team is available to assist with refund inquiries and policy clarification:
Email Support
support@australiantelemarketingleads.com
Response within 24 business hours
Contact via EmailClient Portal
Submit and track refund requests through our secure client portal for fastest resolution
Access Portal