Refund Policy
Last Updated: January 2025
At Australian Telemarketing Leads, we are committed to delivering premium-quality services with complete client satisfaction. This comprehensive refund policy outlines your rights and our obligations regarding service refunds.
General Refund Principles
Service Guarantee
We stand behind our services with a 30-day satisfaction guarantee. Should our telemarketing leads fail to meet the agreed specifications, you may qualify for a refund or service credit.
Non-Refundable Services
The following services are exempt from standard refund eligibility:
- Custom lead generation projects where execution has commenced
- Services explicitly designated as "non-refundable" during purchase
- Consultation hours already utilized
- Market research data already delivered
Refund Eligibility Criteria
Qualifying Circumstances
- Material breach of service agreement terms
- Substantial deviation from documented specifications
- Duplicate or erroneous charges
- Technical failures preventing service delivery
- Failure to meet guaranteed response times
Non-Qualifying Circumstances
- Change of business strategy post-delivery
- Inadequate utilization of provided resources
- Market fluctuations affecting conversion metrics
- Requests submitted after guarantee period expiration
- Disputes over subjective quality assessments
Refund Process
Submission Requirements
To initiate a refund request, please provide:
- Complete client identification information
- Original invoice/reference number
- Detailed explanation of deficiency
- Supporting documentation or evidence
- Preferred resolution method
Processing Timeline
Alternative Resolution Options
Service Credits
We may propose service credits as an alternative resolution, offering:
- 125% value for future services (premium clients)
- 12-month redemption period
- Transferability to affiliate accounts
- Combination with promotional offers
Service Remediation
Before issuing refunds, we may propose:
- Corrective service delivery at no cost
- Supplemental lead packages
- Account manager consultation
- Service enhancement options
Our dedicated resolution team is available to assist with refund inquiries and policy clarification:
Client Portal
Submit and track refund requests through our secure client portal for fastest resolution:
Access Portal